Grievance Mechanism
Overview of Our Grievance Mechanism Process
Ocho Sur grievance mechanism is a structured process designed to address and resolve concerns, complaints, or issues raised by stakeholders, providing a platform for transparent and fair resolution.
This mechanism, shown below, provides a generic outline of our process for receiving, verifying and addressing all grievances raised against us or our suppliers.
Enhancing Accountability: Ocho Sur’ Grievance Mechanism
At Ocho Sur, we are deeply committed to addressing your concerns through a transparent and respectful process. Our initial grievance assessment serves as the first step in evaluating the validity of your complaint. This process encompasses acknowledging, reviewing, and maintaining confidentiality while ensuring ongoing communication to keep you informed
For a more detailed breakdown of this process, please refer to our accompanying flowchart infographic.
Types of Grievances
All incoming grievances are divided into two main categories: Compliance Grievances and Dispute Grievances. Compliance Grievances may involve breaches of our Sustainability Policy, Ethical Code or other policies posted in our website; and Dispute Grievances may involve conflicts between two or more parties.
