Grievance
Grievance
Our website outlines the grievance mechanism for resolving compliance grievances and disputes with Ocho Sur and third-party suppliers.
Enhancing Accountability: Ocho Sur’ Grievance Mechanism
We recognized the vital importance of establishing a transparent and accountable Grievance Mechanism to effectively address and resolve any concerns raised against the company actions and operations.
In 2022, Ocho Sur introduced the Grievance Mechanism, opening the doors for all stakeholders, including our employees, local communities, and NGOs, to report any issues within our operations and throughout our supply chain. We deeply respect and safeguard the anonymity of the complainants to prevent any potential conflicts or reprisals. Grievance raisers can provide information anonymously through a form on our website, by letter, or email.
Ocho Sur remains committed to continually enhancing our grievance-reporting process to ensure it is as comprehensive as possible. We welcome any feedback that can aid us in our quest for continuous improvement.
Grievance Mechanism
This mechanism outlines our process for receiving, verifying, and addressing all grievances raised against us or our suppliers.
Ethical Line
All stakeholders, including employees can file complaints through our whistleblowing procedure, which guarantees anonymity, creating a safe avenue for grievances to be raised without fear of reprisal or dismissal.
Grievance Cases
We aim to resolve external complaints and grievances in an accessible, effective, timely, and appropriate manner.
To view our grievance log, click:
Post a Complaint
All stakeholders, including employees, can file complaints through our ethical line managed by world class consultant firm Ernst & Young. To lodge a complaint, click the “Learn More” button below.
